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Frequently Asked Questions

MB7220 8x4 Cable Modem

  • I have a MB7220 and unable to see my wireless network.

  • Does the MB7220 come with an Ethernet cord and Coaxial cord?

  • Does the MB7220 support phone service through my Internet Service Provider?

    • Setting Up Your Cable Modem

  • How to backup your modem configuration

  • How do I configure my Motorola Cable Gateway for gaming using UPnP? (Xbox, PlayStation, PC, Nintendo, etc...)

  • How Do I Put My Cable Modem/Router (also called Cable Gateway) into Bridge Mode, So I Can Connect Another Router behind It?

  • How can I make my Apple Airport (Base Station, Extreme, Express or Time Capsule) work with my new cable modem?

  • Why won't my router connect through my Cable Modem?

  • Why Can’t I Change the LAN IP Address of the Router to Certain Specific IP Addresses (MG7310, MG7315, MG7540 and MG7550)?

  • How do I set static DNS in the Motorola wireless modem router? MG7310/MG7315/MG7540/MG7550

  • Setting up your Cable Modem to connect to the Internet

  • Setup and activation for Comcast XFINITY

  • Where can I find the CM MAC and Serial Number?

  • Where can I find the User Name, Password, and IP Address to log into my modem to make changes?

  • How do I update the modem firmware?

    • Troubleshooting

  • IMPROVE MODEM PERFORMANCE - WIRED

  • How to set modem to factory settings

  • MB8600 - Not able to login to modem on the network

  • ERR_CONNECTION_TIMED_OUT (error when trying to use Google sites)

  • I keep getting disconnected and kicked out from Xbox Live

  • Checking your Modem/Router Event Log

  • 5G not showing up

  • Warranty

  • MG7310 wireless speed is slow

  • FAQ: Internet connection fails to recover after an outage (either of power, or of cable service). What should you do?

  • Cable Modem Troubleshooting Tips

  • No Internet connection after a sudden outage using Motorola Cable Modem MB7220 and MB7420 connected to separate router

  • Resetting the Cable Modem/Router to factory defaults

    • General Information

  • Defective Product: How to request a Warranty Replacement

  • How do I set-up Port Forwarding on my Motorola Cable Modem Gateway?

  • How to check what Firmware version your modem or router is running

  • VPNFilter Malware Info (aka Russian Hack)

  • How to login to modem/router

  • Enable IPv6

  • What is an SSID?

  • Connecting Samsung smart TV to ethernet or wifi?

  • What is The Difference Between IPv6 and IPv4

  • What is my IP address

  • What is IPv6?

  • How do I disable SIP ALG for my VoIP service?

  • Do the modems come along with an Ethernet cable and coaxial cord?

  • Do Motorola LLC Cable Modem Routers support telephone service from the cable provider?

  • Are Motorola Cable Modem Routers compatible with MOCA technology?

  • What if my Motorola Cable Modem/Router isn't approved by my Cable Provider or for my Service Level

  • Why are some of my Ethernet lights amber and why are some green?

  • How to enable UPnP for NAT restriction, for gaming consoles

  • Why are my Upstream and Downstream lights green and then blue?

  • Changing the modem Login User Name and Password

    • Announcements

  • Beware of used and Refurbished Cable Modems and Cable Modem/Routers!