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Frequently Asked Questions

How can I connect my camera to the Hubble app?

All Hubble products can be set up using an Android or iOS mobile device only: Android 4.4.2 or higher or iOS 8 or later. Blackberry, Windows and Kindle mobile devices are not supported.

Here are the links to download the app:
- Android:
- iOs:

We’ve put together a video to help explain the setup process of your camera in detail:

What is the significance of LED flashing?
A flashing LED indicates the following status:
Fast flashing: 1. Your Camera is in setup mode. You can add the Camera to your account in this mode. Out of the box, the Camera is in Setup mode. To reset to Setup mode, press and hold the PAIR button on the bottom of the Camera until you hear a beep.
Slow flashing: 2. The Camera is either connecting to the router or has lost the link to the router. Please ensure that the Camera is in the Wi-Fi signal range. LED is stable: The Camera is connected to the Wi-Fi network.
What are the supported browsers for accessing from my PC/Mac?
We recommend using Google Chrome 24 or above. However, the following browsers are also supported: Internet Explorer 9.0 or above (for PC), Safari 6.0 or above (for Mac) or Firefox 18.0 or above (both PC or Mac).